When we first obtain Personal Data from you, or when you take a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products (as applicable). You can normally do this by ticking a box on an application form or contract. You may change your mind at any time by emailing us at the address below. Some of the Personal Data we hold about you may be ‘sensitive personal data’ within the meaning of the Data Protection Act 1998, for example, information about your health or ethnic origin.
What information we collect
The main pieces of information we collect are:
- Mobile phone number
- Email address
- Postal address
When we collect your information
There are a few occasions when we might collect information from you. These include when:
- You first call or email us to make an enquiry about our service; or to make an appointment to meet us
- You give us this information face-to-face if we meet on any occasion
- You attend your first session and sign our Counselling Contract
- You give us via a contact form, comment boxes or payment facility on our website.
We will not collect this information from you at any other time.
How we collect your information
We collect information in the following ways:
- When you give it to us DIRECTLY
- When you contact us via our website
We do not collect your data in any other way. We will only ever get it from you.
How we protect your information
We are experienced counsellors / psychotherapists, fully trained in the importance of maintaining confidentiality. We go to great lengths to keep all your information safe. We invest in the appropriate resources to protect your personal information from loss, misuse, unauthorised access, modification or disclosure. We make sure we manage it in accordance with our legal responsibilities under applicable data protection laws.
However, no internet-based platform, including email, is 100% secure, so we cannot be held responsible for unauthorised or unintended access that is beyond our control. When we communicate via email, there is always the possibility that email platforms can be hacked; or email transmission may not be encrypted when corresponding back and forth. We remain mindful of this and ensure that we do everything in our capability to protect your personal information.
How we use and process your information
After we have received your information, there are a few ways in which we might use it to ensure we give you the best possible service. They include:
- To help us to identify you when you contact us
- To contact you to make, confirm, cancel or reschedule appointments
- To respond to any queries or complaints that you raise
- If we have a legal obligation to use or disclose information about you for instance, where we are ordered by a court or regulatory authority
- For any other purpose to which you agree
How we keep your information safe and who has access to it
We want you to know that we will never sell or pass on your personal information to third parties for their own purposes.
As all therapists are required to keep appropriate records of their client work your therapist may keep some brief notes of your sessions. The notes are fully anonymised and do not contain any of the information we collect from you, as detailed above. Anonymised notes are kept in a locked cabinet or on a password protected secure computer in accordance with data protection laws.
Each therapist keeps their own notes and they are never shared with anyone, even other therapists with whom they may work alongside.
How we retain your information
Our professional insurance requires that all our records be kept for 5 years after which time they will be destroyed.
How we will communicate with you
We will only ever communicate with you via phone, email or text message outside of our face-to-face sessions.
Visiting third party websites
We do not provide any personally identifiable client Personal Data to any advertisers or third-party websites.
We exclude all liability for loss that you may incur when using any third party websites.
Like most websites, we use ‘cookies’ to help us improve how we create, and how you use, our site. Cookies mean that a website will remember you and can obtain an overall view of visitor habits and volumes to our website. They can make interacting with a website faster and easier.
Cookies are small text files stored on your computer by websites that you visit. They are used by most websites in order to make them work efficiently, to make controls respond properly and to provide information to owners of web sites, or third parties. The cookies stored by our site cannot be used to identify you personally.
What your rights are
We want to make sure you’re in control of how we use and keep your information.
You have the right to:
- be told how your personal information will be used;
- request a copy of the information we hold about you;
- update or amend the information we hold about you if it is wrong;
- change your communication preferences at any time;
- ask us to remove your personal information from our records (see ‘How We Retain Your Information’ above);
- request an electronic copy of your personal information be sent to you, or another organisation;
- raise a concern or complaint about the way in which your information is being used.
If you would like access to the Personal Data that we hold about you, you can do this by emailing us at firstname.lastname@example.org.
We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please email us at email@example.com to update your Personal Data.
You can find out more on the Information Commissioner’s Office website at https://ico.org.uk/for-the-public/